Terms of Service

1. Acceptance of Terms

By accessing or using the Monk Media One client portal at www.monkmediaone.cloud (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms apply to all users, including clients, and authorised personnel.

2. Description of Service

Monk Media One provides a client portal that allows clients to:

• Submit and track digital marketing project requests
• Communicate with the Monk Media One team
• Manage a credit wallet and view transaction history
• View and download invoices and deliverables
• Track task progress and timelines in real time

3. Account Registration

To use the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are found to provide false information.

4. Use of Google Sign-In

The Service offers sign-in via Google OAuth. By using Google Sign-In, you authorise us to access your basic Google profile information (name, email address, profile picture) as described in our Privacy Policy. We do not access any other Google services or data. Your use of Google Sign-In is also subject to Google's Terms of Service.

5. Payments and Wallet

• All payments are processed securely through Razorpay. By making a payment, you agree to Razorpay's terms and conditions.
• Credits added to your wallet are non-refundable unless otherwise agreed in writing with Monk Media One.
• Wallet credits have no cash value and cannot be transferred to other accounts.
• All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

6. Intellectual Property

Upon full payment for a project, Monk Media One transfers ownership of the final delivered creative assets to the client. Until full payment is received, all work remains the intellectual property of Monk Media One.

The portal itself, including its design, code, and branding, remains the exclusive property of Monk Media One and may not be copied, reproduced, or distributed.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful or fraudulent purpose
• Upload content that is defamatory, offensive, or infringes third-party rights
• Attempt to gain unauthorised access to other accounts or systems
• Interfere with or disrupt the integrity or performance of the Service
• Use automated tools to scrape or extract data from the portal

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes client business strategies, creative briefs, and unpublished campaign materials.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses. We do not guarantee specific marketing results, ROI, or campaign performance outcomes.

10. Limitation of Liability

To the maximum extent permitted by law, Monk Media One shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of profits, data, or goodwill. Our total liability in any matter shall not exceed the amount paid by you in the three months preceding the claim.

11. Termination

Either party may terminate the service relationship with reasonable notice. We reserve the right to suspend or terminate your access to the portal immediately if you violate these Terms. Upon termination, your right to use the Service ceases, but provisions relating to intellectual property, payment obligations, and limitation of liability shall survive.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, please contact us: