Privacy Policy

1. Introduction

Monk Media One ("we", "our", or "us") operates the client portal at www.monkmediaone.cloud (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Name, email address, phone number, and company name when you register
• Project details, files, and messages submitted through the portal
• Billing and payment information processed via Razorpay
• GST number and company address for invoice generation

2.2 Information from Google Sign-In

If you choose to sign in with Google, we receive your name, email address, and profile picture from Google. We do not receive your Google password or access to any other Google services (Gmail, Drive, etc.). The information received is limited to your basic profile only.

2.3 Automatically Collected Information

• Log data such as IP address, browser type, and pages visited
• Device information and operating system
• Usage patterns within the portal

3. How We Use Your Information

We use the information we collect to:

• Create and manage your client account
• Deliver and manage the digital marketing services you request
• Send OTP verification codes and important account notifications
• Process payments and generate invoices
• Communicate project updates, task status, and deliverables
• Improve the portal's performance and user experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors who assist in operating our platform (e.g., Razorpay for payments, Twilio for SMS, email providers) — only to the extent necessary to provide the Service.
• Legal Requirements: If required by law or in response to valid legal requests by public authorities.
• Business Transfer: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted HTTPS connections, hashed passwords, and secure database access. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at monkmediaone@gmail.com.

8. Cookies

We use a single authentication cookie (auth-token) to keep you logged in. This cookie is HTTP-only and expires after 7 days. We do not use advertising cookies or third-party tracking cookies.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: